FAQ - Frequently Asked Questions

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Orders

I'm interested in placing an order. How do I do that?

Please visit our website to place an order - select the souvenirs

you would like, add them to your shopping cart and check out. You

may first create an account or check out as a guest. Once your

order is placed you will receive an order number. Please keep this

number for your records. As soon as your order is processed you’ll

receive an email with your courier tracking number.


For further assistance, please call (844) MY-SEEDS, Ext. 0

Do you have a storefront or are you just a .com?

Our products are sold in several brick and mortar stores! Please visit our "Store Locator"  section for a location near you.

I placed my order. Now what?

You will receive an order confirmation via email from our parent company, Gear Plus LLC. These are sent within 24 hours of order placement, Monday - Friday and contain your order number - please retain this number in case you need to contact us with questions regarding your order.


This order confirmation is different from the shipping confirmation that you will receive by email from the online system. The second confirmation shows your order has been shipped and your USPS tracking number.

 

Should you not receive your tracking confirmation email within 3 business days after ordering please contact us immediately. It's possible we've been trying to contact you regarding your order and are unable to do so. (It's possible emails are going to spam, or we are unable to leave you a voicemail due to full boxes, etc). 

Please contact any ONE of the following - sending more than one email will not get you a faster answer:

alex@seedsherenow.com

dusty@seedsherenow.com

support@seedsherenow.com

shipping@seedsherenow.com

What if an item I have ordered is out of stock?

On the whole, we usually have all items in stock. The system will not let you order if the item is out of stock on the website inventory, but occasionally those numbers are wrong and we can’t complete your order. In the event that happens we will contact you immediately, either by e-mail or by telephone. If you are happy to wait for the item to come back into stock, we will ship the item as soon as it arrives at our warehouse.

Additionally, you can now sign up for our “back in stock” reminder. To do so just click the link underneath the price of the item that you’re interested in. You’ll receive an email notification as soon as the item is back in stock.

If you don’t wish to wait, you can choose an alternative to replace the out of stock product, to an item of the same value or more, (this may require an additional payment over the phone) so your order is shipped immediately and isn’t delayed any further.

Shipping

Is your delivery discreet?

All of our packages are delivered discreetly via courier service.  Your collectibles are tucked inside a brown paper bag, which is then placed into a small flat-rate-sized box. The Box is taped closed for extra security and labeled with a plain black-and-white, logo-free label. You’ll additionally be emailed a tracking number so that you can follow your order and know exactly when it will arrive.

Once I have ordered, how do I obtain my tracking number?

If you place an order online, you will automatically receive an email to confirm receipt of your order and give you your order number. Please retain the order number for your records; should you need to contact us regarding your order this is the fastest way for us to find your account and get you the help you’re looking for. The best way to contact us is by emailing us at support@seedsherenow.com

 

You will receive an additional email when your order ships, notifying you of your tracking number. If you have not received your tracking number, always remember to check your junk-mail/spam folder before contacting us, as emails do not always end up in your inbox.

 

We do not accept telephone orders. If you need assistance placing an order please email dusty@seedsherenow.com for assistance. 

 

How long will it take for my package to arrive?

On average 3-12  business days for credit card orders within the USA. International orders may take several weeks. 


Money Orders and Checks will be shipped as soon as we receive the payment in the mail. Your email, containing your tracking number, will be sent to you when the package ships. You can expect it 3-12 days after you receive your tracking number. If you do wish to pay with Check or Money Order, PLEASE Email us your Order Number and your Tracking Number (for the payment your mailing us) at support@seedsherenow.com

 

PLEASE NOTE:

If you feel your order is lost, missing or stolen you must report it to us within 30 days. Anything after 30 days and there is simply nothing we can do. You will receive a tracking number via automated email when your label is printed for delivery. It is your responsibiltiy to keep this number and alert us if not received within the 30 days.    

Do you deliver to my country?

We offer discreet delivery the US and many other countries. If your region or country doesn't appear on the drop down list - then we do not send there.  

We currently do not deliver to:

Australia

Algeria

Canada

Chile

Dominican Republic 

Norway

Spain

Thailand 

 

 

I put in the wrong delivery address and you shipped my order. What can I do? Will you refund my order or resend it?

It is your responsibility to put in the correct information. We send items out for delivery very quickly in most cases and may not be able to make corrections. 

If you get your tracking confirmation email -- it is too late, your package has left the building and we cannot fix or change it. 

Once an order leaves our warehouses even our highly trained flying monkeys cannot retrieve it to be corrected. It will be YOUR job to arrange for pick up at the delivery address. 

If an order is sent back to us as undeliverable we WILL contact you if possbile and we will resend if you give us a different address. 

We are not responsible for lost or stolen packages. 

Payment

If I pay with my credit card, what will show on my statement?

Although you are billed by seedsherenow, you may sometimes see the payment provider website instead. If you do not recognize the charges, please contact us and we will clarify the charges for you.

 

PLEASE NOTE: IT IS VITAL THAT YOUR BILLING ZIP CODE FOR YOUR CREDIT OR DEBIT CARD MATCH THE BILLING ZIP CODE ON YOUR CARD'S REGISTERED ADDRESS. 

THIS INCLUDES ON PRE-PAID CARDS. REGISTER THE CARD BEFORE USE AND MAKE SURE THE ZIP CODES MATCH. If the zipcodes do not match your card will be declined, even if the payment shows as pending and it could take several days for your pending funds to become available to you again. 

 

We DO NOT accept pre-paid cards (or rather, we would but the processor doesn't allow it). 

 

The processor is offshore. You may need to pre-authorize your card prior to ordering. 

We DO NOT accept pre-paid cards (or rather, we would but the processor doesn't allow it). 

 We DO NOT accept Paypal

 

Methods of Payment.

We accept VISA and MASTER CARD*, as well as, Cash or Money Orders. Please Leave the Money Order Pay To Area Blank or, if you feel more comfortable, make it out to Gear Plus LLC. Once we receive the payment in US dollars, we will check that the payable amount is correct before processing the order. To ensure that your product is held until we receive your payment PLEASE Email us your Order Number and your Tracking Number (for the payment your mailing us) at support@seedsherenow.com

 

*Additioanlly, our credit card processor is off-shore (non USA) and you MAY need to pre-authorize your card for an international payment regardless of what region or country you live in. To do so just contact your bank or card company and explain you wish to make an international transaction in the next 24 hours - they will do the rest!

** There is a 4% fee charged by the processor for use of the card

We CANNOT convert a money order to a credit card. 

We do not accept BitCoin


We DO NOT accept Paypal.

We DO NOT accept pre-paid cards (or rather, we would but the processor doesn't allow it). 

Send Cash and Money orders to: 

2728 W Main St, Suite 106
Medford, OR 97501
BE ADVISED:
This is NOT our Secret Headquarters - this is a secure mail and parcel delivery center

 

PLEASE INCLUDE YOUR ORDER NUMBER SOMEWHERE WITH THE PAYMENT

 

 

Which Currency will you charge me in?

Seedsherenow is a US based company we will charge you in US (USD) Only at the checkout. Your bank will deal with any currency conversions on their end. If you are sending a check or money order from outside of the United States be sure it is already converted to US funds. 

PLEASE NOTE: IT IS VITAL THAT YOUR BILLING ZIP CODE FOR YOUR CREDIT OR DEBIT CARD MATCH THE BILLING ZIP CODE ON YOUR CARD'S REGISTERED ADDRESS. 

Additioanlly, our credit card processor is off-shore* (non USA) and you MAY need to pre-authorize your card for an international payment regardless of what region or country you live in. To do so just contact your bank or card company and explain you wish to make an international transaction in the next 24 hours - they will do the rest!

* There is a 4% fee charged by the processor for use of the card

We DO NOT accept pre-paid cards (or rather, we would but the processor doesn't allow it). 

 We DO NOT accept Paypal

We CANNOT convert a money order to a credit card. 

We do not accept BitCoin

How to apply discount codes

To use codes:

Check out as you normally would and choose payment method THEN go back to your shopping cart and add the discount code in the discount code box, then resume checking out.

Discount Code box is located in the SHOPPING CART vs on the payment page. 
Make sure you hit "apply"

 

Please note: Money orders can be edited. Credit card orders cannot be edited. 

We do not do partial refunds on credit card orders. 

 

Exactly how do money order payments work?

When you choose to checkout as "Money Order/Check" and complete your order, you will recieve an automated message that states that payment or contact with the company be made within TWO WEEKS of the original order date. If you do not contact us, or your payment does not arrive within that time, your order will be CANCELLED and items will be RETURNED back to our stock.

Money orders can be bought at your local post office, bank, or - in many cases - grocery or drug store. 

All Money Orders and Mailed Payments MUST BE in U.S. Dollars.

Please: YOU MUST INCLUDE YOUR ORDER NUMBER SOMEWHERE WITHIN THE PAYMENT - a slip of paper inside the envelope is great, or write it on the memo line of the money order. 

You may leave money order 'pay to/address' sections blank (preferred) or, if you're more comfortable, make them out to Gear Plus LLC.

DO NOT SIGN THE BACKS OF MONEY ORDERS - that is our signature line.

We STRONGLY RECOMMEND that you send your payment via a method with tracking numbers - such as USPS priority mail or Fed EX, etc. 

PLEASE SEND YOUR PAYMENT TO OUR SECURE MAIL AND PARCEL DELIVERY CENTER:

Gear Plus LLC
2728 W. Main St., Suite 106
Medford, OR 97501

We pick up our mail (USPS, UPS, FED EX, etc) Monday - Friday between 8:30 & 9:00 a.m PST (west coast time). If your payment arrives AFTER that time on any given day we will get it the next day. IF it arrives on a Friday, Saturday or Sunday, we will get it Monday. 

95% of the time orders go out the same day we receive the payment in the office. If we have an exceptionally high volume of order-payments, it may go out the day after we recieve it. 

You will receive an automated email with tracking number when we print your label for delivery.

Domestic orders are generally received by the customer within 3-12 days after payment is received into our office. 

Stock

Can stock be reserved?

In-General: Unfortunately we cannot reserve any stock unless a payment has been made. This includes money order too. If you make an order and send payment through the mail, we cannot guarantee you will receive the desired items as they may go out of stock by the time the money order reaches us. We do apologize for any inconvenience caused by this, but we cannot guarantee stock due to volume of orders that are made and unpaid for.

 

Pre-Sales: Since we deal hand in hand with the companies we represent we will often be given the opportunity to have the first chance to offer exclusives on certain items. In this case, we guarantee to buy a certain amount of stock before it’s even finished - which means the first gear available on the market is available to OUR customers. This often happens 10-14 days BEFORE the gear is released to the general public. You can then purchase these items via the PRE-SALE and be guarnteed to be among the first to have the items shipped once it’s actually available. To take advantage of Pre-Sale benefits please sign up for our email list (via the website) download the SHN app on your phone and/or follow us on Instagram!

 

 

When will items come back into stock?

SHN does not do drop ships or just buy limited-run items. We pride ourselves in having any and all available products in stock at all times. If we don’t have it most likely we are out of stock from the breeder themselves. As soon as it’s available from them - we will make it available to you.

 

Pro-Tip - the best way to know when an item comes back into stock is to sign up for an item reminder. You can do so directly from the item’s webpage on our website. If you look just below the price you will see a link - click that and you’ll be signed up for an instant reminder which you will get via email as soon as the item is restocked.

 

Additionally, you can download our SHN phone app and/or follow us on Instagram. 

Situations

I have not received my goods yet.

Orders in the US are usually received within 3-12 days of ordering, International orders can take much longer, but generally within 21 days.

If you have not received your purchase within 15 days of ordering, and have not been contacted by a customer service representative explaining why your order is delayed please contact us. Please provide your Order Number when contacting us, as it’s the most efficient way for us to help you find your order.    

If you feel your order is lost, missing or stolen you must report it to us within 30 days. Anything after 30 days and there is simply nothing we can do. You will receive a tracking number via automated email when your label is printed for delivery. It is your responsibiltiy to keep this number and alert us if not received within the 30 days.                                                                                                                                                                                                

Contact:

dusty@seedsherenow.com

1-844-MY-SEEDS

Via the “Support” feature on our website

I can’t complete my order online.

There could be a couple of reasons why you weren't able to complete your order online. The most common reasons are listed below:

 

You may need to double check the details you have entered. The address associated with the card you are using must be listed under ‘Billing Address’. Your ‘Shipping Address’ can be different.

 

You’re trying to order an ‘out of stock’ item.

 

You’re trying to apply a discount code to an already discounted or promotional item. (For example: if we are offering a “Buy One Get One Free” special, no further discounts can be applied).

 

You may have entered your card details incorrectly, so you may need to check them again. Don’t forget the three digit security code on the back of the card.

 

You must have sufficient funds in your account to process the transaction.

 

You may need to pre-authorize your card. Please see the "Methods of Payment" section of this FAQ

 

If you are 100% sure that you have entered all details correctly please contact us so that we can help you through the process and try taking payment over the phone.

 

Contact:

support@seedsherenow.com

1-844-MY-SEEDS

Via the “Support” feature on our website

 

I am unhappy with the souvenirs I received.

At SHN we stand behind our breeders 100% and will do everything in our power to make it right. If you're unsatisfied for ANY reason please email us at dusty@seedsherenow.com and within 24 business hours we guarantee to handle the situation and provide you with a positive solution. 


We value our reputation in the community, and know you have other, sometimes “seedy” options. We additionally value YOUR business and will do what we need to in order to make sure you’re happy and satisfied with your souvenirs.

 

We have the #1 rated customer service in the industry and we work every day to maintain our place at the top!

 

I made or received my order but changed my mind - can I get a refund?

No, while we do wish to offer 100% Satisfaction we do not offer refunds for returned stock or erroneous orders.  This is because of our Satisfaction Guarntee  - we would not resell an item that had been previously shipped out -  we don't know what may have happened to it since leaving us.  

If you placed or received an order and changed your mind we will not refund it. If you have an error on your order we will TRY to work with you BUT we send orders out very quickly and we can't always catch them before they go out for delivery. We will ONLY refund a credit card order if WE, or the credit card processor, have caused a situation. 

Additionally, we cannot edit credit card orders. Look over your order carefully BEFORE buying because once you finish the order - it's yours. 

 

 

Price of an item has increased/deceased

Our prices are subject to change at any time for a variety of reasons, including montly specials, new strain releases, etc. 

We DO NOT offer refunds due to price changes. 

If you ordered an item one day and it drops price the next we will NOT give you a refund, partial or otherwise. 

If you waited to order an item and it's no longer on sale we WILL NOT rollback the price for you. 

Due to our high volume of sales and ever-changing inventory it is just not practical for us to do any of the above. 

The item(s) I want are out of stock.

The absolute fastest way to find out when it comes back into stock is to login to your account on our website, go to the strain you're interested in and just UNDER the price there is a link - if you hit that you'll receive an email as soon as the item is returned to stock.

I put in the wrong delivery address and you shipped my order. What can I do? Will you refund my order or resend it?

It is your responsibility to put in the correct information. We send items out for delivery very quickly in most cases and may not be able to make corrections. 

If you get your tracking confirmation email -- it is too late, your package has left the building and we cannot fix or change it. 

Once an order leaves our warehouses even our highly trained flying monkeys cannot retrieve it to be corrected. It will be YOUR job to arrange for pick up at the delivery address. 

If an order is sent back to us as undeliverable we WILL contact you if possible and we will resend if you give us a different address. 

We are not responsible for lost or stolen packages but will work with you if we can PLEASE READ BELOW.

 

If you feel your order is lost, missing or stolen you must report it to us within 30 days. Anything after 30 days and there is simply nothing we can do. You will receive a tracking number via automated email when your label is printed for delivery. It is your responsibiltiy to keep this number and alert us if not received within the 30 days.    

My discount code is not working.

Discount codes are not designed to be used on sale or pre-sale items. If there are sale or pre-sale items in your cart your code will not work. 

I think my order has been lost or stolen; what do I do?

If you feel your order is lost, missing or stolen you must report it to us within 30 days. Anything after 30 days and there is simply nothing we can do. You will receive a tracking number via automated email when your label is printed for delivery. It is your responsibiltiy to keep this number and alert us if not received within the 30 days.    

 

dusty@seedsherenow.com

844.697.3337

Auctions

What items are available during the auction?The items available for auction will vary. To find out what is being auctioned and when it’s being auctioned please follow us on Social Media via Facebook and Instagram - you can additionally find out via our VI

The items available for auction will vary. To find out what is being auctioned and when it’s being auctioned please follow us on Social Media via Facebook and Instagram - you can additionally find out via our VIP Text Club or via our SHN App on your smartphone.


To join the VIP Text Club please send the message VIP420 to 530-506-5236.

How long will auctions run?

Currently auctioned items are up for auction for 7 days. This time can change for different auctions. To find the most up-to-date information please follow us on Social Media via Facebook and Instagram - you can additionally find out via our VIP Text Club or via our SHN App on your smartphone.


To join the VIP Text Club please send the message VIP420 to 530-506-5236.

Why do I have to put in my credit card information before I can join the auction?

There are two reasons that we require this information. The first is because we need to verify that bidders have the funds available. It would be pretty frustrating to our customers to lose out on an item to a higher bidder only to discover that the high bidder couldn’t actually pay for their winning bid. Then we would have to re-auction that item; which is unfair to everyone involved.  

 

The second reason is to weed out scammers and spammers who might wish to interfere with the auction.


By having everyone add their information it ensures a level playing field for all who wish to participate.

Will my credit card be charged?

Your credit card will only be charged IF YOU’RE THE WINNING BIDDER. If you are the winning bidder you will receive an email confirmation and your card will be charged. The Item will be shipped the next business day.

 

I made a bid but it’s not showing up.

Because of the high volume of bidders and customers on the website it will take up to 10 minutes for your bid to appear. However, you will receive an email confirmation of your bid immediately. If you do not get a confirmation immediately, please check your spam file and update your settings to receive our emails in your inbox.

How will I know if I’ve won?

Winners will be notified via the email address that they signed up with. Please enable your email to receive emails from seedsherenow.com so they do not end up in your spam file.

I have a discount code, can I use it if I win the bid?

No. Auctions are different than our general stock and, like sale and promo items, are not eligible for discounts of any kind.

If I win, how long will it take to get my gear?

Once an auction is closed and a winner has been determined and that person notified - the auction items will be shipped the next business day after final payment has been verified.

Disclaimers

My order was canceled. Why?

We reserve the right to cancel any order at any time without giving cause. 
If an order was paid for with a credit card you will be refunded immediately. If paid with check or money order your payment will be returned to you. 

Reasons why we'd cancel an order: 

Your account has been closed for misconduct

Your asking us to deliver outside of our delivery zone

Duplicate orders - if we believe an order to be a duplicate we'll cancel one and keep the other

Fraud - if we believe an order to be fraudulent we will cancel it immediately

Refusal of Services

We have the right to refuse service to anyone for any reason. We have the right to disable your account. 

Why would we do that?

In rare instances of misconduct or fraud we will disable your account and/or cancel and refund any orders you have pending with us. 

 

Monthly Specials

I spent the qualifying amount but did not receive my "Free Gift"

When we offer montly specials that include a gift it's expressly under the condition that they will be available to all qualifying orders while supplies last. 

We carefully consider these monthly deals and strive to order an appropriate amount of gifts to include with orders. Sometimes the deals generate far more interest than we anticipated and we run out. While we understand this can be frusterating we are not able to offer rainchecks or guarantees on 'Free Gifts" as there is no viable way for us to do so. 

An item I just ordered is now on sale - will you do an adjustment?

We offer a new set of specials each month as a standard practice. Because of this, and our high volume of orders, we are UNABLE to offer price adjustments for orders placed before or after a product is placed on - or goes off - sale. 

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All Items are Sold As Souvenirs Only - Do not get them wet or dirty. Please follow all legal laws wherever you may be. We will not be held responsible for you not looking into your State's local laws.