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Faq topics
Orders
1. I'm interested in placing an order. How do I do that?

Please visit our website to place an order - select the souvenirs you would like, add them to your shopping cart and check out. You may first create an account with us. Once your order is placed you will receive an order number. Please keep this number for your records. As soon as your order is processed you’ll receive an email with your courier tracking number.

For further assistance, please call (844) MY-SEEDS, Ext. 0

2. Do you have a storefront or are you just a .com?

Our products are sold in several brick and mortar stores! Please visit our "Store Locator"  section for a location near you.

3. I placed my order. Now what?

You will receive an order confirmation via email from our parent company, SS Management. These are sent within 24 hours of order placement, Monday - Friday and contain your order number - please retain this number in case you need to contact us with questions regarding your order.

This order confirmation is different from the shipping confirmation that you will receive by email from the online system. The second confirmation shows your order has been shipped and your USPS tracking number.

Should you not receive your tracking confirmation email within 3 business days after ordering please contact us immediately. It's possible we've been trying to contact you regarding your order and are unable to do so. (It's possible emails are going to spam, or we are unable to leave you a voicemail due to full boxes, etc). 

Please contact any ONE of the following - sending more than one email will not get you a faster answer:


alex@seedsherenow.com

dusty@seedsherenow.com

support@seedsherenow.com

shipping@seedsherenow.com

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Payment
1. If I pay with my credit card, what will show on my statement?

Although you are billed by seedsherenow, you may sometimes see the payment provider website instead. If you do not recognize the charges, please contact us and we will clarify the charges for you BEFORE you assume they are fraudulent. Our processor is currently in Mexico, so you may see something in Spanish or under an offshore name.

Statements will not say SeedsHereNow.com 

PLEASE NOTE: IT IS VITAL THAT YOUR BILLING ZIP CODE FOR YOUR CREDIT OR DEBIT CARD MATCH THE BILLING ZIP CODE ON YOUR CARD'S REGISTERED ADDRESS. 

REGISTER THE CARD BEFORE USE AND MAKE SURE THE ZIP CODES MATCH. If the zipcodes do not match your card will be declined, even if the payment shows as pending and it could take several days for your pending funds to become available to you again. 

 

The processor is offshore. You may need to pre-authorize your card prior to ordering. 

We DO NOT accept pre-paid cards (or rather, we would but the processor doesn't allow it). 

We DO NOT accept Paypal

2. Methods of Payment.

To use a credit card - choose the credit card option just above the option for a money order. This will open up a new option of choosing a credit card. Please read what is in that box before continuing to order. If you don't preauthorize and keep running your card - and having it declined - we get charged and you will get locked out of the system for 24 hours by the processor for 'too many attempts'. 

We accept VISA and MASTER CARD*, as well as, CERTIFIED CHECKS*** or Money Orders. Please Leave the Money Order Pay To Area Blank or, if you feel more comfortable, make it out to SS Management. Once we receive the payment in US dollars, we will check that the payable amount is correct before processing the order. To ensure that your product is held until we receive your payment PLEASE Email us your Order Number and your Tracking Number (for the payment your mailing us) at support@seedsherenow.com

 

*Additionally, our credit card processor is off-shore (non USA) and you MAY need to pre-authorize your card for an international payment regardless of what region or country you live in. To do so just contact your bank or card company and explain you wish to make an international transaction in the next 24 hours - they will do the rest! Your bank may also charge you a fee for an internatinal transaction. You should receive an email from the processor when your payment is approved. Sometimes they end up in SPAM so watch carefully. 

  

*** A certified check is different than a personal check. A certified check is guaranteed by the bank of origin. Please see your local banker for more information. 

 

We DO NOT do phone orders

We DO NOT accept wired funds (Western Union, for example)

We CANNOT convert a money order to a credit card. 

We DO NOT accept Paypal.

We DO NOT accept some pre-paid cards - if they cannot be used internationally (non-USA) then the processor may not accept them. We cannot override their decision. 

Send Cash and Money orders to: 

SS Management

2728 W Main St, Suite 106

Medford, OR 97501

BE ADVISED:

This is NOT our Secret Headquarters - this is a secure mail and parcel delivery center

 

PLEASE INCLUDE YOUR ORDER NUMBER SOMEWHERE WITH THE PAYMENT

3. Which Currency will you charge me in?

Seedsherenow is a US based company we will charge you in US (USD) Only at the checkout. Your bank will deal with any currency conversions on their end. If you are sending a check or money order from outside of the United States be sure it is already converted to US funds. 

PLEASE NOTE: IT IS VITAL THAT YOUR BILLING ZIP CODE FOR YOUR CREDIT OR DEBIT CARD MATCH THE BILLING ZIP CODE ON YOUR CARD'S REGISTERED ADDRESS. 

Additioanlly, our credit card processor is off-shore* (non USA) and you MAY need to pre-authorize your card for an international payment regardless of what region or country you live in. To do so just contact your bank or card company and explain you wish to make an international transaction in the next 24 hours - they will do the rest!

 

We DO NOT accept some pre-paid cards  (non-USA) if the processor declines your pre-paid card we cannot override it or change their minds. 

 We DO NOT accept Paypal

We CANNOT convert a money order to a credit card. 

We do accept BitCoin. Please see our FAQ on BitCoin for more information.

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Situations
1. I can’t complete my order online.

There could be a couple of reasons why you weren't able to complete your order online. The most common reasons are listed below:

 

You may need to double check the details you have entered. The address associated with the card you are using must be listed under ‘Billing Address’. Your ‘Shipping Address’ can be different.

 

You’re trying to order an ‘out of stock’ item.

 

You’re trying to apply a discount code to an already discounted or promotional item. (For example: if we are offering a “Buy One Get One Free” special, no further discounts can be applied).

 

You may have entered your card details incorrectly, so you may need to check them again. Don’t forget the three digit security code on the back of the card.

 

You must have sufficient funds in your account to process the transaction.

 

You may need to pre-authorize your card. Please see the "Methods of Payment" section of this FAQ

 

If you are 100% sure that you have entered all details correctly please contact us so that we can help you through the process and try taking payment over the phone.

 

Contact:

support@seedsherenow.com

1-844-MY-SEEDS

Via the “Support” feature on our website

2. I made or received my order but changed my mind - can I get a refund?

No, while we do wish to offer 100% Satisfaction we do not offer refunds for returned stock or erroneous orders.  This is because of our Satisfaction Guarantee - we would not resell an item that had been previously shipped out -  we don't know what may have happened to it since leaving us.  

If you placed or received an order and changed your mind we will not refund it. If you have an error on your order we will TRY to work with you BUT we send orders out very quickly and we can't always catch them before they go out for delivery. We will ONLY refund a credit card order if WE, or the credit card processor, have caused a situation. 

Additionally, we cannot edit credit card orders. Look over your order carefully BEFORE buying because once you finish the order - it's yours. 

If you have chosen to make several orders and have decided you want them combined-- our processor does not allow partial refunds for multiple delivery costs. Again, please make sure that the order you are placing is correct and how you wish to receive it. If you wish to combine several orders after the fact, we can try to combine the orders so that they are contained within a single box and you will only receive (1) tracking. Those invoices are combined physically in house and you will not see a change on the invoices themselves. If you wish to combine the orders, please let us know immediately-- we move very quickly. Thank you.

3. Price of an item has increased/deceased

Our prices are subject to change at any time for a variety of reasons, including montly specials, new strain releases, etc. 

We DO NOT offer refunds due to price changes. 

If you ordered an item one day and it drops price the next we will NOT give you a refund, partial or otherwise. 

If you waited to order an item and it's no longer on sale we WILL NOT rollback the price for you. 

Due to our high volume of sales and ever-changing inventory it is just not practical for us to do any of the above. 

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Shipping
1. Is your delivery discreet?

All of our packages are delivered discreetly via courier service.  Your collectibles are tucked inside a brown paper bag, which is then placed into a small flat-rate-sized box. The Box is taped closed for extra security and labeled with a plain black-and-white, logo-free label. You’ll additionally be emailed a tracking number so that you can follow your order and know exactly when it will arrive. 

2. Do you deliver to my country?

We offer discreet delivery to the US and many other countries. If your region or country doesn't appear on the drop down list - then we do not send there at this time.  

Even if we do send to your area at this time PLEASE NOTE BELOW:

It's not possible for us to know & track every law in every country. We sell a collectible genetic kit for souvenir purposes. We will not knowingly send to a country or region where it is illegal for you to have them. As the consumer you accept full responsibility for for following the laws of your area. If your package is detained it is your responsibility to retrieve it or not. We do NOT refund international orders in this situation*. 

We will NOT change our packaging or break down seeds and send them in other objects, etc. 
Customs labels do not say cannabis, we do work to keep the customs labeling within a regions guidelines however. 

*please do not think a chargeback is an option - if we send an order internationally in good faith and it's caught in customs  that is on you, the customer, for ordering without knowing your area's local laws and regulations. We will fight the chargeback and, historically, we win. 

We currently do not deliver to:

  • Australia
  • Algeria
  • Brazil
  • Chile
  • Dominican Republic 
  • Japan
  • Norway
  • Philippines
  • Poland 
  • Saudi Arabia 
  • Spain
  • Thailand 
  • Uruguay 
  • Saint Kitts
  • Nevis

3. Once I have ordered, how do I obtain my tracking number?

If you place an order online, you will automatically receive an email to confirm receipt of your order and give you your order number. Please retain the order number for your records; should you need to contact us regarding your order this is the fastest way for us to find your account and get you the help you’re looking for. The best way to contact us is by emailing us at support@seedsherenow.com.

You will receive an additional email when your order ships, notifying you of your tracking number. If you have not received your tracking number, always remember to check your junk-mail/spam folder before contacting us, as emails do not always end up in your inbox.

We do not accept telephone orders. If you need assistance placing an order please email dusty@seedsherenow.com for assistance. 

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Stock
1. Can stock be reserved?

In-General: Unfortunately we cannot reserve any stock unless a payment has been made. This includes money order too. If you make an order and send payment through the mail, we cannot guarantee you will receive the desired items as they may go out of stock by the time the money order reaches us. We do apologize for any inconvenience caused by this, but we cannot guarantee stock due to volume of orders that are made and unpaid for.

 

Pre-Sales: Since we deal hand in hand with the companies we represent we will often be given the opportunity to have the first chance to offer exclusives on certain items. In this case, we guarantee to buy a certain amount of stock before it’s even finished - which means the first gear available on the market is available to OUR customers. This often happens 10-14 days BEFORE the gear is released to the general public. You can then purchase these items via the PRE-SALE and be guarnteed to be among the first to have the items shipped once it’s actually available. To take advantage of Pre-Sale benefits please sign up for our email list (via the website) download the SHN app on your phone and/or follow us on Instagram!

2. When will items come back into stock?

SHN does not do drop ships or just buy limited-run items. We pride ourselves in having any and all available products in stock at all times. If we don’t have it most likely we are out of stock from the breeder themselves. As soon as it’s available from them - we will make it available to you.

 

Pro-Tip - the best way to know when an item comes back into stock is to sign up for an item reminder. You can do so directly from the item’s webpage on our website. If you look just below the price you will see a link - click that and you’ll be signed up for an instant reminder which you will get via email as soon as the item is restocked.

 

Additionally, you can download our SHN phone app and/or follow us on Instagram. 

3. I have not received my goods yet.

Orders in the US are usually received within 3-12 days of ordering, International orders can take much longer, but generally within 21 days.

If you have not received your purchase within 15 days of ordering, and have not been contacted by a customer service representative explaining why your order is delayed please contact us. Please provide your Order Number when contacting us, as it’s the most efficient way for us to help you find your order.    

If you feel your order is lost, missing or stolen you must report it to us within 30 days. Anything after 30 days and there is simply nothing we can do. You will receive a tracking number via automated email when your label is printed for delivery. It is your responsibiltiy to keep this number and alert us if not received within the 30 days.                                                                                                                                                                                                

Contact:

dusty@seedsherenow.com

1-844-MY-SEEDS

Via the “Support” feature on our website

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Disclaimers
1. My order was canceled. Why?

We reserve the right to cancel any order at any time without giving cause. 

If an order was paid for with a credit card you will be refunded immediately. If paid with check or money order your payment will be returned to you. We will also make good faith attempts to contact you via telephone or email to explain the situation. 

Reasons why we'd cancel an order: 

Your account has been closed for misconduct

Your asking us to deliver outside of our delivery zone

Duplicate orders - if we believe an order to be a duplicate we'll cancel one and keep the other

Fraud - if we believe an order to be fraudulent we will cancel it immediately

System error - if there is an issue with an order or the system we may cancel an order

2. Refusal of Services

When we offer montly specials that include a gift it's expressly under the condition that they will be available to all qualifying orders while supplies last. 

We carefully consider these monthly deals and strive to order an appropriate amount of gifts to include with orders. Sometimes the deals generate far more interest than we anticipated and we run out. While we understand this can be frusterating we are not able to offer rainchecks or guarantees on 'Free Gifts" as there is no viable way for us to do so. 

3. An item I just ordered is now on sale - will you do an adjustment?

We offer a new set of specials each month as a standard practice. Because of this, and our high volume of orders, we are UNABLE to offer price adjustments for orders placed before or after a product is placed on - or goes off - sale. 

Website
1. How do I clear my browser's cache and cookies?

Clearing your browser's cache and cookies is different for every browser.. It is a very simple process once you get it down. Plus, knowing how to clear your browser's cookies and cache is something that everyone should know how to do. 

Seeds Here Now Recommends Google Chrome (on any device).

The best and most up-to-date information is listed below.

_______________________________________

Download PDF Instructions For All Browsers

Download Clearing Cookies and Cache By SHN

_______________________________________

Links To Browser Developer Pages

Google Chrome Desktop:

https://goo.gl/ZsmZdP

Google Chrome Android:

https://goo.gl/Qy9XMG

Google Chrome iPhone & iPad:

https://goo.gl/RNAv58

Firefox Cache:

https://goo.gl/xfHrxs

Firefox Cookies:

https://goo.gl/Kc6rZU

Safari iPhone, iPad or iPad Touch:

https://goo.gl/JWwnAK

Safari Desktop:

https://goo.gl/EGCFWJ

_______________________________________

Clearing Cache & Cookies

VIA Public Portal

Windows

BrowserDocument Link
Internet Explorer 6
Internet Explorer 6
Internet Explorer 6 - Windows
Internet Explorer 7
Internet Explorer 7
Internet Explorer 7 - Windows
Internet Explorer 8
Internet Explorer 8
Internet Explorer 8 - Windows
Internet Explorer 9 and
Internet Explorer 9-11
Internet Explorer 9, 10, & 11 - Windows
Edge
Edge
Edge - Windows
Firefox 3.5
Firefox 3.5
Firefox 3.5 - Windows
Firefox 4+
Firefox
Firefox - Windows
Chrome
Chrome
Chrome - Windows
Opera
Opera
Opera - Windows
Safari
Safari
Safari - Windows

Mac OS X

BrowserDocument Link
firefox_icon.png
Firefox 3.5 - 20
Firefox 3.5 - 20 - Mac
Firefox 21+
Firefox 21+
Firefox 21+ - Mac
Chrome
Chrome
Chrome - Mac
Opera 10.50
Opera 10.50
Opera 10.50 - Mac
Opera 28
Opera 28
Opera 28 - Mac
safari_icon.png
Safari 5
Safari 5 (and older) - Mac
safari_icon.png
Safari 5.1 - 7.9
Safari 5.1-7.9 - Mac
safari_icon.png
Safari 8.0+
Safari 8.0+ - Mac
safari_icon.png
Safari 10.0.1+
Safari 10.0.1+ - Mac

Mobile Operating Systems

Operating SystemDocument Link
Android Icon
Android
Android - Chrome
iOS Icon
iOS
Safari - iOS
webOS Icon
webOS
Web - webOS
Windows Phone Icon
Windows Phone
Internet Explorer - Windows Phone

   

2. I signed up for an account, but haven't received a confirmation email yet... What gives?

Try one more time with the email address you initially entered. 9 out of 10 times this occurs because the email wasn't entered correctly. Try one more time and if the problem persists, please contact us so we can check the email logs and see what's going on.

For after hours password assistance, please email webmaster@seedsherenow.com

3. I forgot my password... How do I reset my password?

Go to the login page and look directly underneath the password field. 

You will see a link labeled:

"Forgot Your Password?" 

Click on that link it and you will be redirected to a page that allows you to reset your password.

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Bitcoin Payments
1. After I complete a purchase using Bitcoin, how long do i have to send the Bitcoin payment?

After completing a purchase using Bitcoin, you have around 30 minutes to send your Bitcoin payment before your order is canceled.

Technically, you have 3 hours between the time of your order and the time the payment is automatically checked on our end.

If after 3 hours your payment hasn't been received, your order will be canceled.

  • You may need to check your mining settings to make sure that your payments will arrive in time. Meaning that you cannot use a mining method that will take longer than 3 hours.
  • If your wallet cannot send your payments in time, you need to use a different wallet. 
  • These times are not set by us and are out of our control. So please make sure your side is working.
  • Our side processes the sent payment in seconds. Always has. We have 100% processing uptime.
  • 99% of all BTC payments sent start to show an unconfirmed (successful, but waiting on more confirmation) within seconds. The other 1% are either customer wallet issues or motorcycle enthusiasts ;-)
  • So if your payments aren't arriving in time, it is a problem on your wallet.

After your order is canceled, the item in your order will be returned to stock and there will be no way to retrieve your order unless you repeat the process over again (and if the product is still available).

PLEASE NOTE: 

Any account with a prior purchase history of 3 or more unpaid BTC orders will have their account disabled. Please check to make sure you know what payment method you're checking out with during checkout. 

2. What types of cryptocurrencies do you accept? What cryptocurrencies can I pay for my order with?

You may only send Bitcoin (BTC). We only accept Bitcoin (BTC).

Do not send Bitcoin Cash (BCH).

BTC and BCH share the same wallet addresses, but they are different. 

You can send BCH and/or BTC to the same wallet address, but we cannot accept or process BCH payments on the BTC address we give you.

To be able to send Bitcoin (BTC), you must choose Bitcoin (BTC) at checkout.

We are not responsible for payments accidentally made with BCH. We do not get the payment if you send BCH. So if you send your payment using BCH, it is lost and you cannot get it back (nor can we collect it).

3. How do I pay with Bitcoin?
  1. Choose "Pay with BITCOIN" at checkout and accept the Terms and Conditions.
  2. When you process your order, you will be taken to another screen with all the information you need to pay via Bitcoin.
  3. There will be a Bitcoin wallet address on this page in addition to the amount of Bitcoin you need to send.
  4. Send your payment to the Bitcoin address provided with the amount provided.
  5. If you are currently on a device that has your Bitcoin wallet app or software, you can click on the address and it will automatically open up in your Bitcoin wallet app/software and enter the address and payment amount for you.
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