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1. My order was canceled. Why?

We reserve the right to cancel any order at any time without giving cause. 

If an order was paid for with a credit card you will be refunded immediately. If paid with check or money order your payment will be returned to you. We will also make good faith attempts to contact you via telephone or email to explain the situation. 

Reasons why we'd cancel an order: 

Your account has been closed for misconduct

Your asking us to deliver outside of our delivery zone

Duplicate orders - if we believe an order to be a duplicate we'll cancel one and keep the other

Fraud - if we believe an order to be fraudulent we will cancel it immediately

System error - if there is an issue with an order or the system we may cancel an order

2. Refusal of Services

When we offer montly specials that include a gift it's expressly under the condition that they will be available to all qualifying orders while supplies last. 

We carefully consider these monthly deals and strive to order an appropriate amount of gifts to include with orders. Sometimes the deals generate far more interest than we anticipated and we run out. While we understand this can be frusterating we are not able to offer rainchecks or guarantees on 'Free Gifts" as there is no viable way for us to do so. 

3. An item I just ordered is now on sale - will you do an adjustment?

We offer a new set of specials each month as a standard practice. Because of this, and our high volume of orders, we are UNABLE to offer price adjustments for orders placed before or after a product is placed on - or goes off - sale. 



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