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1. I'm interested in placing an order. How do I do that?

Please visit our website to place an order - select the souvenirs you would like, add them to your shopping cart and check out. You may first create an account with us. Once your order is placed you will receive an order number. Please keep this number for your records. As soon as your order is processed you’ll receive an email with your courier tracking number.

For further assistance, please call (844) MY-SEEDS, Ext. 0

2. Do you have a storefront or are you just a .com?

Our products are sold in several brick and mortar stores! Please visit our "Store Locator"  section for a location near you.

3. I placed my order. Now what?

You will receive an order confirmation via email from our parent company, SS Management. These are sent within 24 hours of order placement, Monday - Friday and contain your order number - please retain this number in case you need to contact us with questions regarding your order.

This order confirmation is different from the shipping confirmation that you will receive by email from the online system. The second confirmation shows your order has been shipped and your USPS tracking number.

Should you not receive your tracking confirmation email within 3 business days after ordering please contact us immediately. It's possible we've been trying to contact you regarding your order and are unable to do so. (It's possible emails are going to spam, or we are unable to leave you a voicemail due to full boxes, etc). 

Please contact any ONE of the following - sending more than one email will not get you a faster answer:

[email protected]

[email protected]

4. What if an item I have ordered is out of stock?

On the whole, we usually have all items in stock. The system will not let you order if the item is out of stock on the website inventory, but occasionally those numbers are wrong and we can’t complete your order. In the event that happens we will contact you immediately, either by e-mail or by telephone. If you are happy to wait for the item to come back into stock, we will ship the item as soon as it arrives at our warehouse.

Additionally, you can now sign up for our “back in stock” reminder. To do so just click the link underneath the price of the item that you’re interested in. You’ll receive an email notification as soon as the item is back in stock.

If you don’t wish to wait, you can choose an alternative to replace the out of stock product, to an item of the same value or more, (this may require an additional payment over the phone) so your order is shipped immediately and isn’t delayed any further.

5. My card was charged for more than the transaction amount. Why?

Please note that the processing bank could be from overseas. In some rare occurrences, your bank may raise a small international transaction fee between $1.00 to $20.00. Neither Payofix, nor your merchant will benefit from such a fee. Please contact your bank or credit card in case an additional fee was raised.

6. How do BOGOs work?

When we offer a BOGO (Buy One - Get One) deal you do not need a special code to receive the free item.

Just order the qualifying pack(s) only. So, if the special reads, for example: "Buy any pack of Pillow Fort Genetics and get another Pillow Fort Genetics* pack free" all you need to do is order the Pillow Fort Genetics strain that you are most interested in

All 'free' BOGO packs, as well as advertised gifts, are chosen by our Distribution Team and added to the order as it is packed. 

The free pack will not show up on your invoice. 

Please do not email us asking for a specific BOGO pack - they are all chosen by the distribution team when the item is packed. No exceptions. 

*Pillow Fort Genetics is not a real company; it was created solely for examples and product testing purposes. 

7. I have made my order, but changed my mind about what items I would like to receive. What can be done?

If payment for your order is complete, the order is final and no changes can be made. This would include any purchases made via credit card.



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