You will receive an order confirmation via email from our parent company, SS Management. These are sent within 24 hours of order placement, Monday - Friday and contain your order number - please retain this number in case you need to contact us with questions regarding your order.
This order confirmation is different from the shipping confirmation that you will receive by email from the online system. The second confirmation shows your order has been shipped and your USPS tracking number.
Should you not receive your tracking confirmation email within 3 business days after ordering please contact us immediately. It's possible we've been trying to contact you regarding your order and are unable to do so. (It's possible emails are going to spam, or we are unable to leave you a voicemail due to full boxes, etc).
Please contact any ONE of the following - sending more than one email will not get you a faster answer: