All of our packages are delivered discreetly via courier service. Your collectibles are tucked inside a brown paper bag, which is then placed into a small flat-rate-sized box. The Box is taped closed for extra security and labeled with a plain black-and-white, logo-free label. You’ll additionally be emailed a tracking number so that you can follow your order and know exactly when it will arrive.
We offer discreet delivery to the US and many other countries. If your region or country doesn't appear on the drop down list - then we do not send there at this time.
Even if we do send to your country/region/state at this time PLEASE NOTE BELOW:
It's not possible for us to know & track every law in every US state or country. We sell a collectible genetic kit for souvenir purposes. We will not knowingly send to an area where it is illegal for you to have them even as souvenirs. As the consumer you accept full responsibility for for following the laws of your area. If your package is detained it is your responsibility to retrieve it or not. We do NOT refund orders in this situation*.
It is also possible that your order may incur duty charges/taxes. This is something we try very hard to research and avoid however customs regulations and laws are ever changing and that includes regulations around these charges. Thank you for your understanding!
We will NOT change our packaging or break down seeds and send them in other objects, etc.
Customs labels do not say cannabis, we do work to keep the customs labeling within a regions guidelines however.
*please do not think a chargeback is an option - if we send an order in good faith and it's caught in customs/other that is on you, the customer, for ordering without knowing your area's local laws and regulations. We will fight the chargeback and, historically, we win.
We currently do not deliver to:
- Dominican Republic
- Saudi Arabia
- Saint Kitts
If you place an order online, you will automatically receive an email to confirm receipt of your order and give you your order number. Please retain the order number for your records; should you need to contact us regarding your order this is the fastest way for us to find your account and get you the help you’re looking for. The best way to contact us is by emailing us at [email protected].
You will receive an additional email when your order ships, notifying you of your tracking number. If you have not received your tracking number, always remember to check your junk-mail/spam folder before contacting us, as emails do not always end up in your inbox.
We do not accept telephone orders. If you need assistance placing an order please email [email protected] for assistance.
On average 3-12 business days for credit card orders within the USA. International orders may take several weeks.
Money Orders and Checks will be shipped as soon as we receive the payment in the mail. Your email, containing your tracking number, will be sent to you when the package ships. You can expect it 3-12 days after you receive your tracking number. If you do wish to pay with Check or Money Order, PLEASE Email us your Order Number and your Tracking Number (for the payment your mailing us) at [email protected]
If you feel your order is lost, missing or stolen you must report it to us within 30 days. Anything after 30 days and there is simply nothing we can do. You will receive a tracking number via automated email when your label is printed for delivery. It is your responsibility to keep this number and alert us if not received within the 30 days. We will not replace orders. As a one time courtesy we will cover the fist 100.00 of a lost, missing or stolen package after due diligence to recover the package has been done.
It is your responsibility to put in the correct information. We send items out for delivery very quickly in most cases and may not be able to make corrections.
If you get your tracking confirmation email -- it is too late, your package has left the building and we cannot fix or change it.
Once an order leaves our warehouses even our highly trained flying monkeys cannot retrieve it to be corrected. It will be YOUR job to arrange for pick up at the delivery address.
If an order is sent back to us as undeliverable we WILL contact you if possbile and we will resend if you give us a different address.
We are not responsible for lost, returned or stolen packages.