There could be a couple of reasons why you weren't able to complete your order online. The most common reasons are listed below:
You may need to double check the details you have entered. The address associated with the card you are using must be listed under ‘Billing Address’. Your ‘Shipping Address’ can be different.
You’re trying to order an ‘out of stock’ item.
You’re trying to apply a discount code to an already discounted or promotional item. (For example: if we are offering a “Buy One Get One Free” special, no further discounts can be applied).
You may have entered your card details incorrectly, so you may need to check them again. Don’t forget the three digit security code on the back of the card.
You must have sufficient funds in your account to process the transaction.
You may need to pre-authorize your card. Please see the "Methods of Payment" section of this FAQ
If you are 100% sure that you have entered all details correctly please contact us so that we can help you through the process and try taking payment over the phone.
Via the “Support” feature on our website
No, while we do wish to offer 100% Satisfaction we do not offer refunds for returned stock or erroneous orders. This is because of our Satisfaction Guarantee - we would not resell an item that had been previously shipped out - we don't know what may have happened to it since leaving us.
If you placed or received an order and changed your mind we will not refund it. If you have an error on your order we will TRY to work with you BUT we send orders out very quickly and we can't always catch them before they go out for delivery. We will ONLY refund a credit card order if WE, or the credit card processor, have caused a situation.
Additionally, we cannot edit credit card orders. Look over your order carefully BEFORE buying because once you finish the order - it's yours.
If you have chosen to make several orders and have decided you want them combined-- our processor does not allow partial refunds for multiple delivery costs. Again, please make sure that the order you are placing is correct and how you wish to receive it. If you wish to combine several orders after the fact, we can try to combine the orders so that they are contained within a single box and you will only receive (1) tracking. Those invoices are combined physically in house and you will not see a change on the invoices themselves. If you wish to combine the orders, please let us know immediately-- we move very quickly. Thank you.
Our prices are subject to change at any time for a variety of reasons, including montly specials, new strain releases, etc.
We DO NOT offer refunds due to price changes.
If you ordered an item one day and it drops price the next we will NOT give you a refund, partial or otherwise.
If you waited to order an item and it's no longer on sale we WILL NOT rollback the price for you.
Due to our high volume of sales and ever-changing inventory it is just not practical for us to do any of the above.
The absolute fastest way to find out when it comes back into stock is to login to your account on our website, go to the strain you're interested in and just UNDER the price there is a link - if you hit that you'll receive an email as soon as the item is returned to stock.
It is your responsibility to put in the correct information. We send items out for delivery very quickly in most cases and may not be able to make corrections.
If you get your tracking confirmation email -- it is too late, your package has left the building and we cannot fix or change it.
Once an order leaves our warehouses even our highly trained flying monkeys cannot retrieve it to be corrected. It will be YOUR job to arrange for pick up at the delivery address.
If an order is sent back to us as undeliverable we WILL contact you if possible and we will resend if you give us a different address.
We are not responsible for lost or stolen packages but will work with you if we can PLEASE READ CAREFULLY BELOW.
If you feel your order is lost, missing or stolen and you live in the United States you must report it to us within 10 days of the date your tracking shows it was delivered. Anything after 10 days and there is simply nothing we can do. You will receive a tracking number via automated email when your label is printed for delivery. It is your responsibiltiy to keep this number and alert us if not received within the 10 days.
If you feel your order is lost, missing or stolen and you live OUTSIDE United States you must report it to us within 10 days of the date your tracking shows it was delivered.
Anything after 10 days and there is simply nothing we can do. You will receive a tracking number via automated email when your label is printed for delivery. It is your responsibiltiy to keep this number and alert us if not received within the 10 days.
Please note: we will do our due diligence on packages that customers claim to be misisng When possible we will honor the first 100.00 dollars (US FUNDS) of the sale and resend the order. Orders exceeding 100.00 we will work with your to rebuild and pay, etc
NOTE: Should we find any suspicion of fraud we reseve the right to suspend your account and not allow further orders.
Discount codes are not designed to be used on sale or pre-sale items. If there are sale or pre-sale items in your cart your code will not work.
Additionally, codes cannot be stacked - 1 discount code per order.
If you feel your order is lost, missing or stolen you must report it to us within 30 days. Anything after 30 days and there is simply nothing we can do. You will receive a tracking number via automated email when your label is printed for delivery. It is your responsibiltiy to keep this number and alert us if not received within the 30 days. We are not responsible for lost or stolen items once they show delivered in the tracking system. We do guarantee the first 100.00 USD only of any DOMESTIC order. International order regulations vary by country. Please contact Rebel, our Distribution Manager, if you have further questions.
Yes, we do offer a 100% satisfaction guarantee. We do not do refunds, however, we will be happy to replace your item. Please contact us at [email protected] to receive help.
Once payment for an order is complete the order is final and no changes can be made. This includes all credit card purchases.