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I can’t complete my order online.

There could be a couple of reasons why you weren't able to complete your order online. The most common reasons are listed below:


You may need to double check the details you have entered. The address associated with the card you are using must be listed under ‘Billing Address’. Your ‘Shipping Address’ can be different.


You’re trying to order an ‘out of stock’ item.


You’re trying to apply a discount code to an already discounted or promotional item. (For example: if we are offering a “Buy One Get One Free” special, no further discounts can be applied).


You may have entered your card details incorrectly, so you may need to check them again. Don’t forget the three digit security code on the back of the card.


You must have sufficient funds in your account to process the transaction.


You may need to pre-authorize your card. Please see the "Methods of Payment" section of this FAQ


If you are 100% sure that you have entered all details correctly please contact us so that we can help you through the process and try taking payment over the phone.



[email protected]


Via the “Support” feature on our website



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