In-General: Unfortunately we cannot reserve any stock unless a payment or order has been made. Please remember that paying by Money order only holds your items for 2 weeks. After two weeks if payment has not been made your order will be cancelled and the stock returned to inventory for sale. Thank you.
Pre-Sales: Since we deal hand in hand with the companies we represent we will often be given the opportunity to have the first chance to offer exclusives on certain items. In this case, we guarantee to buy a certain amount of stock before it’s even finished - which means the first gear available on the market is available to OUR customers. This often happens 10-14 days BEFORE the gear is released to the general public. You can then purchase these items via the PRE-SALE and be guarnteed to be among the first to have the items shipped once it’s actually available. To take advantage of Pre-Sale benefits please sign up for our email list (via the website) download the SHN app on your phone and/or follow us on Instagram!
SHN does not do drop ships or just buy limited-run items. We pride ourselves in having any and all available products in stock at all times. If we don’t have it most likely we are out of stock from the breeder themselves. As soon as it’s available from them - we will make it available to you.
Pro-Tip - the best way to know when an item comes back into stock is to sign up for an item reminder. You can do so directly from the item’s webpage on our website. If you look just below the price you will see a link - click that and you’ll be signed up for an instant reminder which you will get via email as soon as the item is restocked.
Additionally, you can download our SHN phone app and/or follow us on Instagram.
Orders in the US are usually received within 3-12 days of ordering, International orders can take much longer, but generally within 21 days.
If you have not received your purchase within 15 days of ordering, and have not been contacted by a customer service representative explaining why your order is delayed please contact us. Please provide your Order Number when contacting us, as it’s the most efficient way for us to help you find your order.
We are not responsible for lost, stolen or returned orders. If you feel your order was lost, stolen or returned we will, as a one time courtesy, cover the first 100.00 of the order.
Via the “Support” feature on our website
Go to the Breeders Category (or any Category page) and you will see a filter on the left hand side. Click through checkbox next to "IN-STOCK" and everything on the current page will instantly be updated to show In-Stock items only.