Orders in the US are usually received within 3-12 days of ordering, International orders can take much longer, but generally within 21 days.
If you have not received your purchase within 15 days of ordering, and have not been contacted by a customer service representative explaining why your order is delayed please contact us. Please provide your Order Number when contacting us, as it’s the most efficient way for us to help you find your order.
We are not responsible for lost, stolen or returned orders. If you feel your order was lost, stolen or returned we will, as a one time courtesy, cover the first 100.00 of the order.
Via the “Support” feature on our website