Got Questions? We have answers!
Below you will find our most oft-asked questions. If you can’t find what you’re looking for after reading this section carefully, please don’t hesitate to reach out to our terrific support team at [email protected].
After ordering I was informed I earned points. What are they?
SHN Rewards Points
For every $10 you spend at SHN, you’ll receive 1 point credited to your account. Your points will be documented on the dashboard under MY POINTS. Once you have accumulated at least 2 points, you may redeem them during checkout.
1 point =$1 .
Points are non transferable.
Points must be used within 18 months.
Points are awarded to orders once the order has been completed.
If you use coupons, their value will be removed from cart total and consequently points gained will be reduced as well.
Items that are on sale will not earn points.
An item I just ordered is now on sale – will you do an adjustment?
We offer a new set of specials each month as a standard practice. Because of this, and our high volume of orders, we are UNABLE to offer price adjustments for orders placed before or after a product is placed on – or goes off – sale.
Can stock be reserved?
In-General: Unfortunately we cannot reserve any stock unless a payment or order has been made. Please remember that paying by Money order only holds your items for 2 weeks. After two weeks if payment has not been made your order will be cancelled and the stock returned to inventory for sale. Thank you.
Pre-Sales: Since we deal hand in hand with the companies we represent we will often be given the opportunity to have the first chance to offer exclusives on certain items. In this case, we guarantee to buy a certain amount of stock before it’s even finished – which means the first gear available on the market is available to OUR customers. This often happens 10-14 days BEFORE the gear is released to the general public. You can then purchase these items via the PRE-SALE and be guaranteed to be among the first to have the items shipped once it’s actually available. To take advantage of Pre-Sale benefits please sign up for our email list (via the website) download the SHN app on your phone and/or follow us on Instagram!
Do you deliver to my country/region/state?
We offer discreet delivery to the US and many other countries. If your region or country appears on the drop down list – then we DO NOT send there at this time. Even if we do send to your country/region/state at this time PLEASE NOTE BELOW:
It’s not possible for us to know and track every law in every US state or country. We sell a collectible genetic kit for souvenir purposes. We will not knowingly send to an area where it is illegal for you to have them even as souvenirs. As the consumer you accept full responsibility for for following the laws of your area. If your package is detained it is your responsibility to retrieve it or not. We do NOT refund orders in this situation*.
It is also possible that your order may incur duty charges/taxes. This is something we try very hard to research and avoid however customs regulations and laws are ever changing and that includes regulations around these charges. Thank you for your understanding!
We will NOT change our packaging or break down seeds and send them in other objects, etc.
Customs labels do not say cannabis, we do work to keep the customs labeling within a regions guidelines however.
*please do not think a chargeback is an option – if we send an order in good faith and it’s caught in customs/other that is on you, the customer, for ordering without knowing your area’s local laws and regulations. We will fight the chargeback and, historically, we win.
We currently do not deliver to:
Exactly how do money order payments work?
When you choose to checkout as “Money Order” and complete your order, you will receive an automated message that states that payment or contact with the company be made within TWO WEEKS of the original order date. If you do not contact us, or your payment does not arrive within that time, your order will be CANCELLED and items will be RETURNED back to our stock.Money orders can be bought at your local post office, bank, or – in many cases – grocery or drug store.
WE DO NOT ACCEPT PERSONAL CHECKS.
All Money Orders and Mailed Payments MUST BE in U.S. Dollars.
Please: YOU MUST INCLUDE YOUR ORDER NUMBER SOMEWHERE WITHIN THE PAYMENT – a slip of paper inside the envelope is great, or write it on the memo line of the money order but please DO NOT put the item(s) you’re purchasing in the memo area!
Please leave the money order ‘pay to/address’ sections blank. DO NOT MAKE CHECKS OR MONEY ORDERS OUT TO SEEDSHERENOW.COM, PAYMENTS MADE OUT TO ANYONE WILL BE RETURNED TO SENDER!
LOOK CLOSELY AT THE FRONT OF THE MONEY ORDER: IF THERE IS A PLACE FOR THE PURCHASER (YOU) TO SIGN, PLEASE DO SO. OTHERWISE WE CANNOT ACCEPT IT AND WILL SEND IT BACK (THE BANKS WON’T TAKE THEM UNSIGNED).
DO NOT SIGN THE BACKS OF MONEY ORDERS – that is our signature line.
DO NOT STAPLE OR TAPE YOUR MONEY ORDER/CERTIFIED CHECK TO ANYTHING. IF YOU HAVE IT STAPLED WE WILL SEND IT BACK TO YOU. THE BANK HAS SAID THEY WILL NOT ACCEPT THEM IF THEY HAVE STAPLE HOLES OR TAPE ON THEM.
We STRONGLY RECOMMEND that you send your payment via a method with tracking numbers – such as USPS priority mail or Fed EX, etc. – then email us your order number and tracking number so we know it’s on the way.
Customers may have ONLY 3 active money orders at one time. NO EXCEPTIONS AFTER 11/15/18. If you have 3 and make a 4th the oldest one will automatically be cancelled.
PLEASE SEND YOUR PAYMENT TO OUR SECURE MAIL AND PARCEL DELIVERY CENTER:
Gear Plus LLC.
2728 W. Main St., Suite 106
Medford, OR 97501
DO NOT PUT SS MANAGEMENT ANYWHERE ON THE MONEY ORDER!
We pick up our mail (USPS, UPS, FEDEX, etc) Monday – Friday between 9:00 -11:00 a.m PST (west coast time). If your payment arrives AFTER that time on any given day we will get it the next day. IF it arrives on a Friday, Saturday or Sunday, we will get it Monday.
95% of the time orders go out within 2 business days. If we have an exceptionally high volume of order-payments, it may go out the day after we receive it.
You will receive an automated email with tracking number when we print your label for delivery.
Domestic orders are generally received by the customer within 3-12 days after payment is received into our office.
Once a money order is received and has been processed no changes can be made to the order. Once the order status is complete the order is final.
Wondering if we received your money order? If you have not yet received tracking – then we likely didn’t get it. But we understand waiting and wondering is stressful. If you sent it with tracking – you should be able to track it and alert us if you think we didn’t get it – we answer all the emails! If you have questions or concerns about your payment’s arrival –please reach out to our support team at [email protected]
When we offer monthly specials that include a gift it’s expressly under the condition that they will be available to all qualifying orders while supplies last.
We carefully consider these monthly deals and strive to order an appropriate amount of gifts to include with orders. Sometimes the deals generate far more interest than we anticipated and we run out. While we understand this can be frustrating we are not able to offer rain checks or guarantees on ‘Free Gifts” as there is no viable way for us to do so.
How do BOGOs work?
When we offer a BOGO (Buy One – Get One) deal you do not need a special code to receive the free item.Just order the qualifying pack(s) only. So, if the special reads, for example: “Buy any pack of Pillow Fort Genetics and get another Pillow Fort Genetics* pack free” all you need to do is order the Pillow Fort Genetics strain that you are most interested in
All ‘free’ BOGO packs, as well as advertised gifts, are chosen by our Distribution Team and added to the order as it is packed.
The free pack will not show up on your invoice.
Please do not email us asking for a specific BOGO pack – they are all chosen by the distribution team when the item is packed. No exceptions.
*Pillow Fort Genetics is not a real company; it was created solely for examples and product testing purposes.
How do I apply discount codes?
Check out as you normally would and choose payment method THEN go back to your shopping cart and add the discount code in the discount code box, then resume checking out.Discount Code box is located in the SHOPPING CART vs on the payment page.
Make sure you hit “apply”
Please note: Only one coupon code can be applied to an order at a time.
Please note: Coupon codes cannot be used with sale items, “BOGO” items or with items that have the tag “new”
How do I clear my browser’s cache and cookies?
Clearing your browser’s cache and cookies is different for every browser. It is a very simple process once you get it down, a quick google search for “clearing cache for <your browser>” will yield tutorials. Plus, knowing how to clear your browser’s cookies and cache is something that everyone should know how to do.
How do I sign up for text alerts for drops, contests, etc?
Text “seeds” to 66555
How do gift cards work?
SHN gift cards are a great surprise for friends or family. These are digital items so there will be no delivery fee. Simply select the value of your gift card, enter your friends email (and a note if you would like) and check out as normal. Once payment has been processed, the gift card will be sent to the email address you entered.
How long will it take for my package to arrive?
On average 3-12 business days for orders within the USA. International orders may take several weeks.
Orders paid via money order will be shipped as soon as we receive the payment in the mail. Your email, containing your tracking number, will be sent to you when the package ships. You can expect it 3-12 days after you receive your tracking number. If you do wish to pay with a Money Order, PLEASE Email us your Order Number and your Tracking Number (for the payment you’re mailing us) at [email protected]
If you feel your order is lost, missing or stolen you must report it to us within 30 days. Anything after 30 days and there is simply nothing we can do. You will receive a tracking number via automated email when your label is printed for delivery. It is your responsibility to keep this number and alert us if not received within the 30 days. We will not replace orders.
I am unhappy with my souvenirs is there anything I can do?
Yes, we do offer a 100% satisfaction guarantee. We do not do refunds, however, we will be happy to work with you on finding a resolution. Your satisfaction is our number 1 priority. Please contact us at [email protected] to receive help.
As you probably know by now, your satisfaction is our first priority at SHN, and while we do stand behind the products we carry 100%, if you have been issued a replacement for a product already, we will not replace the item a second time. Our satisfaction guarantee extends only to items that have been purchased, so items that were received at no cost will not be covered, therefore, will not be replaced or have credit issued for them.
I forgot my password… How do I reset my password?
Go to the My Account page and look directly underneath the Login button.
You will see a link labeled:
“Lost your password?”
Click on that link it and you will be redirected to a page that allows you to reset your password.
I have made my order, but changed my mind about what items I would like to receive. What can be done?
If payment for your order is complete, the order is final and no changes can be made.
I have not received my order yet. Where is it?
Orders in the US are usually received within 3-12 days of accepted payment, International orders can take much longer, but generally within 21 days.
If you have not received your purchase within 15 days of payment being accepted, and have not been contacted by a customer service representative explaining why your order is delayed please contact us. Please provide your Order Number when contacting us, as it’s the most efficient way for us to help you find your order.
We are not responsible for lost, stolen or returned orders. If you feel your order was lost, stolen or returned we will, as a one time courtesy, cover the first 100.00 of the order for domestic orders.
I made or received my order but changed my mind – can I get a refund?
No, while we do wish to offer 100% Satisfaction we do not offer refunds for returned stock or erroneous orders. This is because of our Satisfaction Guarantee – we would not resell an item that had been previously shipped out – we don’t know what may have happened to it since leaving us.
If you placed or received an order and changed your mind we will not refund it. If you have an error on your order we will TRY to work with you BUT we send orders out very quickly and we can’t always catch them before they go out for delivery.
If you wish to combine several orders after the fact, we can try to combine the orders so that they are contained within a single box and you will only receive (1) tracking. Those invoices are combined physically in house and you will not see a change on the invoices themselves. If you wish to combine the orders, please let us know immediately– we move very quickly. Thank you.
I ordered the KB Lighting – Prewired Kit 480W Quantum with Deep Red, but have not received it yet. Where is it?
This item doesn’t have shipping typical of the rest of our site. Allow several weeks to arrive.
I put in the wrong delivery address and you shipped my order. What can I do? Will you refund my order or resend it?
It is your responsibility to put in the correct information. We send items out for delivery very quickly in most cases and may not be able to make corrections.
If you get your tracking confirmation email — it is too late, your package has left the building and we cannot fix or change it.
Once an order leaves our warehouses even our highly trained flying monkeys cannot retrieve it to be corrected. It will be YOUR job to arrange for pick up at the delivery address.
If an order is sent back to us as undeliverable we WILL contact you if possible and we will resend if you give us a different address.
We are not responsible for lost, returned or stolen packages.
I signed up for an account, but haven’t received a confirmation email yet… What gives?
Try one more time with the email address you initially entered. 9 out of 10 times this occurs because the email wasn’t entered correctly. Try one more time and if the problem persists, please contact us so we can check the email logs and see what’s going on.
For after hours password assistance, please email [email protected] and we will get back to you the following business day.
Is your delivery discreet?
All of our packages are delivered discreetly via courier service. Your collectibles are tucked inside a brown paper bag, which is then placed into a small flat-rate-sized box. The Box is taped closed for extra security and labeled with a plain black-and-white, logo-free label. You’ll additionally be emailed a tracking number so that you can follow your order and know exactly when it will arrive.
I think my order has been lost or stolen; what do I do?
If you feel your order is lost, missing or stolen you must report it to us within 30 days. Anything after 30 days and there is simply nothing we can do. You will receive a tracking number via automated email when your label is printed for delivery. It is your responsibility to keep this number and alert us if not received within the 30 days. We are not responsible for lost or stolen items once they show delivered in the tracking system. We do guarantee the first 100.00 USD only of any DOMESTIC order. International order regulations vary by country. Please contact Rebel, our Distribution Manager, if you have further questions.
What are coupon codes and how do I get one?
Coupon codes are something we create to allow customers to apply a discount to their order.
Only ONE code can be applied to an order at a time.
Coupon codes can be found in a few places:
- On our monthly SALES, which you can view by clicking the ‘sales’ tab on the main page of the website.
- On social media – follow us on our social media pages to find special codes
- By responding to our ‘review’ emails – you can earn a 10% code for reviewing and a 15% code for sharing your first review.
- On advertisements that we put out in industry magazines, flyers, events, etc
- BE ADVISED: ONLY ONE COUPON CODE IS PERMITTED PER ORDER. PERIOD.
- Coupon codes can be used 1 time only.
What are your methods of payment?
We accept certified checks, cash and Money Orders. Please Leave the Money Order Pay To Area Blank. Once we receive the payment in US dollars, we will check that the payable amount is correct before processing the order. To ensure that your product is held until we receive your payment PLEASE Email us your Order Number and your Tracking Number (for the payment you’re mailing us) at [email protected]
If the company/bank where you are purchasing your payment does not allow the “pay to” area to be left blank, please contact us at [email protected] for further instruction.
We also accept bitcoin payments.
*** Once a bitcoin payment has been sent you must contact us with the transaction ID and order number at [email protected] Without this information we cannot verify your payment. It is impossible for us to distinguish between transactions without this identifying information.
*** A certified check is different than a personal check. A certified check is guaranteed by the bank of origin. Please see your local banker for more information.
We DO NOT accept wired funds (Western Union, for example)
We DO NOT accept Paypal.
Send Cash and Money orders to:
Gear Plus LLC.
2728 W Main St, Suite 106
Medford, OR 97501
DO NOT PUT “SS MANAGEMENT” ANYWHERE ON THE MONEY ORDER!
This is NOT our Secret Headquarters – this is a secure mail and parcel delivery center
What cryptocurrencies does SHN accept?
We are currently accepting bitcoin as a payment method. If you do choose to use this payment method, please note that we will require the HASH NUMBER to verify your payment. Once you have obtained this information please send it via email, along with your order number to [email protected] Please send this in a form that can be copied/pasted, not a screenshot. Click here to learn how to find your HASH NUMBER.
We strongly suggest not using CashApp for bitcoin payments, as it seems to be much more difficult to locate the transaction ID.
Why did you change the name on my address?
Please note, if your delivery address contains any of the following words they will be removed from the address when your delivery label is printed.